Return and Refund Policy
Effective Date: 05 December 2025
Contact Email: info@ascotta.com
At Ascotta Premium, a brand of Zuis Style Up, we strive to ensure that you are fully satisfied with your purchase. If you are not happy with your order, we are here to help.
1. Eligibility for Returns
We accept returns under the following conditions:
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The item must be unused, unworn, and in original condition
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Original tags, labels, and packaging must be intact
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The return request must be made within 7 days from the date of delivery
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Proof of purchase (order number, invoice, or receipt) must be provided
Items not eligible for return include:
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Accessories, jewelry, and intimate wear for hygiene reasons
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Customized or altered items
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Clearance or “Sale” items marked as non-returnable
2. Damaged, Defective, or Wrong Items
If you receive an incorrect, damaged, or defective product:
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Please report the issue within 48 hours of delivery
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Provide clear photos or videos as evidence
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Our team will verify and offer replacement or refund options
3. Return Process
To request a return:
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Email us at info@ascotta.com with your order details
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Our support team will review and authorize the return
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You will be required to return the product to the designated address
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Once inspected and approved, your refund or replacement will be processed
Return shipping costs may apply depending on the reason for return.
4. Refund Method
Approved refunds will be processed through:
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The original method of payment
or -
Store credit if preferred
Please allow 5–14 business days for the refund to reflect, depending on your payment provider.
5. Exchange Policy
Exchanges are subject to availability.
If the requested size or product is unavailable, we will offer:
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An alternative item
or -
A refund/store credit
6. Order Cancellation
Orders can be cancelled before shipment.
Once shipped, the order will follow the regular return procedure.
7. Contact Us
For support related to returns, exchanges, or refund requests:
📧 info@ascotta.com
