1. Information We Collect

When you interact with our website, we may collect the following information:

• Personal Information: Name, phone number, email address, and delivery address.
• Order Information: Products purchased, order history, and payment information processed securely through trusted third-party payment providers.
• Technical Information: IP address, browser type, operating system, device information, and website usage data.
• Communication Information: Details you provide when contacting customer support or submitting enquiry forms.

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders.
• Provide order confirmations and shipping updates.
• Respond to customer enquiries and support requests.
• Improve website performance and user experience.
• Prevent fraud and maintain secure transactions.
• Comply with applicable legal and regulatory obligations.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us:

• Remember your preferences.
• Improve website functionality.
• Analyze visitor behaviour and website performance.

You can disable cookies through your browser settings; however, certain website features may not function as intended.

4. Sharing of Information

We do not sell or rent your personal information to third parties for marketing purposes.

We may share necessary information with trusted partners including:

• Payment service providers.
• Delivery and logistics partners.
• Website hosting and technical service providers operating under strict confidentiality agreements.

All partners are expected to maintain appropriate privacy and data protection standards.

5. Data Protection & Security

We use appropriate technical and organizational measures to safeguard your information against:

• Unauthorized access.
• Loss or misuse.
• Unauthorized modification.
• Unauthorized disclosure.

While no online platform can guarantee absolute security, we take all reasonable precautions to protect your personal information.

6. Your Rights

You may request to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your personal data where legally permitted.
• Opt out of promotional and marketing communications at any time.

To exercise these rights, please contact us at info@ascotta.com.

7. Children's Privacy

Our website may be used by parents or guardians to purchase products for children. However, we do not knowingly collect personal information directly from children under the age of 13.

8. Policy Updates

We may update this Privacy Policy periodically to reflect legal, operational, or business changes. Any updates will be published on this page together with the revised effective date.